I've tried everything that I can find: preference & cache deleting, app reins. Find the first clip in the directory and click OK. The video explains the cause of the error and the solution in simple steps, and provides a link to the discord server for more help. The drone can shoot HEVC in a . Reply. psd file. 5. In this article, we will be going through the error message by discussing its causes and later on mentioning the solutions that you can apply to get rid of the error message; thoroughly. There are easy steps to fix the “The Importer Reported a Generic Error” in Adobe Premiere Elements. Learn how to fix the File Import Failure that gives the error \"The importer reported a generic error\" in Adobe Premiere Pro with this video tutorial by NoIntro Tutorials. Learn moreOkay, so for the last time. Reply. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I had the same issue when I imported h264 files into the project and added markers to it. Ugh. Follow this method to clear the error in a simple way. 2021 and this is still a thing. Hey Nicolas, Which versions of Premiere Pro & After Effects are you using? [FAQ: How to find the exact version of Premiere Pro you're using?Which OS are you on? Dynamic link works between similar versions of the products. 2 to Pluraleyes 3. 2 to Pluraleyes 3. Changing anything inside the top level folder for tapeless media is generally not a good idea. 4. But then i close the Project for exemple when i turn the computer off, and in the next day i go back to the Project, i open the Project and some files that were working yesterday are off-line, then i try to re-link them and the importing says "The importer reported a generic error", this is happening everytime, with diferent files, all the. stefanocps AUTHOR. I have seen this error in CC related to licensing issues. Keelshing Explorer , Dec 14, 2012 Currently quite new to using. My files worked very well before, but now I can't import some of them. Reply. Verify the Import. - Hindi website : the Studio pages, for that video, select the "details" or edit and look for "subtitles" on the left. Something I realized that was similar to @Britt331415233a1a was that my assets were all stored in a sync'd onedrive folder for access and backup (stored locally and also backed up on onedrive). From damaged sources to cache issues to problems with hardware acceleration this could be anything. LATEST. Only DV-AVI, Microsoft AVI Type-1 and Type-2 are supported. buy your COMPUTERS, PAR. I know there's a ton of discussion of this, but I haven't been able to find anything that describes or fixes my problem, and it's really causing me some trouble. ) Copy the clip with control c. " G. This does seem to be a little random (and irritating. Most clips relink like they should. There. Try moving the file to a different location and re-importing it. Check the file path - Verify that the . When i attempt to import a jpeg, tiff, or any other still fotmat i get errors such as 'the bitdepth is not support' and other such errors. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. srt file is in the correct location and that the software can access it. . After updating MacOS (10. i'm getting the 'importer reported a generic error' when i attempt to import a . . The workaround is to save the files to the local Macintosh HD. 4. A final update, just incase anyone in the future has similar problems: It turns out that some malicious software called RelevantKnowledge had found its way onto my machine. 0. - 4325209Windows version shares the same steps. Thanks again. 4. Chris, Wow. I sequence I had been working on for weeks suddenly had media file go offline for no reason at all. Changed the frame rate from 119. "The importer reported a generic error" And/OR CC 2014 keeps asking me to license the software even after I successfully license it. Learn moreIf it's not the software, it's a sign of your hardware going bad. When facing the error message “The Importer Reported a Generic Error” while importing a video file into Adobe Premiere Pro, there are several solutions you can. . I've had good success with that, but my colleagues here on the forum recommend against it for reasons just like the problem you're having. I have tried breaking up the FCP project into smaller chunks (just bins of footage, just bins. Try removing all plugins from the Plugins folder, and then try to open the project. Running PP version 23. Changing anything inside the top level folder for tapeless media is generally not a good idea. In that case, try this: Click on Edit > Preferences > Media, and un check Hardware accelerated encoding/decoding. srt files into Premiere Pro; I get "the importer reported a generic error. ) to the file. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Progressing my troubleshooting. this is really frustrating. Select the media in your Project panel and select all the offline clips. 4. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 4. I am trying to roundtrip from Premiere CC 2014. The . Report. mp4 instead of original xxx. I am getting the message "The importer reported a generic error" whenever I try to add . 0 - Build 225) I'm getting a "the importer has reported a generic error" message. Try moving the file to a different location and re-importing it. I tried deleting/cleaning up media cache and it still didn't solve it. Short Tutorial how to fix generic error while importing PSD. The Quicktime Player has a potential vulnerability, so you can browse into the Program Files folder after you install it and change QuicktimePlayer. Apr 12, 2013. 2 to Pluraleyes 3. For now. (I have created a file called “exporter” just for this purpose. Follow; Report; More. . and back. Moving the file up in the directory worked a treat! It's not ideal but it's a life saver. Engaged , Oct 02, 2021. The import fails, nothing is imported, the PPro project remains empty. "I'm still not able to import file it's showing some 'the Importer reported a generic error'. ”. Hi, My project has all of a suddent begun to encounter the issue with 'the importer reported a generic error' after I did the autoupdate to Premiere Pro 2024. 1 Correct answer Jim_Simon • LEGEND , Apr 12, 2013 Changing anything inside the top level folder for tapeless media is generally not a good idea. All the files are . No other steps to resolve the issue. When trying to relink I get the message 'File Import failure: the importer reported generic error'. 1, I've gotten "The importer reported a generic error" message when importing Photoshop documents saved to a Thunderbolt network RAID drive, but I can import older PS files from that network drive (which were created prior to 23. Jim_Simon • LEGEND , Apr 12, 2013. I have other with similar name but MOV and they load correctly at first opening. Adobe suggests that these generic errors on import can be caused by activation issues, so I signed out of my Creative Cloud account and signed back in. After the installation is complete, launch the software to notice if the issue resolve. web site : When opening the project directly form the PC internal drive and attempting to relink the offline media - the dreaded message "The importer reported a generic error' appeared. 265 4k encoding format. and back. This project had been faultless up to now. . DJI Action 3 Import Problem Solution, Importer Reported a Generic ErrorHere is a quick fix if you happen to encounter the same problem in Premiere Pro. The occurrence of ‘The Importer Reported a Generic Error’ is a frequent challenge faced by users when importing files into Adobe Premiere Pro. #File_Import_Error In this tutorial, I'll show you how I fixed "File Import Failure" an error in importing a file in Adobe Premiere. The footage is ALL from the SAME SOURCE - there are NO changes in. . " The possible reason why it works is the source codec just happens to be supported by the renamed container. Adobe suggests that these generic errors on import can be caused by activation issues, so I signed out of my Creative Cloud account and signed back in. New Here , Oct 28, 2018. Community Expert , Oct 02, 2021. Step 01 After launching Creative Cloud, you'll need to uninstall Adobe Premiere Pro, having kept the preferences. It never occurred to me that a company like Adobe wouldn't support a new (but not brand new) c. Find the first clip in the directory and click OK. I have the latest version of premiere pro installed, and from what I can tell the latest version of after effects installed. 8. This desktop application, used by video producers, enables users to turn unprocessed video material into excellent finished productions. Reply. Can you import the srt you exported? StanThis might be helpful. 해결 방법 1 : 비디오 파일 형식 및 코덱 확인. From damaged sources to cache issues to problems with hardware acceleration this could be anything. I have already dynamically linked 3 sequences. Follow; Report; More. Today I started to pick up work on a project I haven't touched since early April. i'm getting the 'importer reported a generic error' when i attempt to import a . 01, and 12. MyleniumI did a complete reinstall yesterday when trying to solve the same problem - it didn't help at all - 4673488Just shot a little video on my iPhone, saved it to my pc, and now trying to add a file to Premiere and getting "the importer reported a generic error". " G. Im on the latest version of premiere November 2019 release (version 14. 2 Upvotes Translate. . . Import the clip back into your original edit file. All the other media files should be linked. . Progressing my troubleshooting. . That said, there have been GoPro owners that have had issues due to some GoPro models having a variable frame rate. I tried running in 12. How to fix the importer reported a generic error in premiere proimporter reported a generic error is a very simple error and we give three solution for the. you need to be more specific. OK. This likely would have been resolved by deleting the Media Cache files and cleaning the Media Cache Database, which won't break anything. after opening a project and sequence I have been working on for some time, one piece of media (. Trying the solutions in this guide can help resolve your specific issue and get your imports working successfully again. mov media files to my project. 14) and Premiere (13. Adobe CommunityHaving the same problem: Had a . Change the File Name Extension; 5. After i installed the codec it says: "file import failure" and "the importer reported a generic error" Please. This software was blocking several connections, including the one in the Dynamic Link where the two. แก้ The importer reported a generic error เอาไฟล์ mp4 mov วีดีโอเข้า Premier pro ไม่ได้ขึ้น ErrorLink. from here: to Fix The Importer Reported a Generic Error in Adobe Premiere Pro. Use a different import method - If the software allows, try importing the . But when I returned - 4325209I plugged in my external drive to my laptop and everything about the projects load fine, it even automatically finds and relinks the video files. Ordered from Adobe, an authorized reseller, or from a site like eBay? - 4673488But the camera clips cannot re-link. Learn how to easily fix the dreaded. Way 5: Change the Preview Resolution. This is a solution for me and could be a solution for. I am currently having this issue as of receiving a "Generic Error" when importing an XML file aswell. Select the media in your Project panel and select all the offline clips. Move the files up one folder level" Oddly, this worked for me. mts extnestion (which I learned on youtube) then link to that file in that seperate folder. Find the first clip in the directory and click OK. My first problem was that my original shoot was using the h. Try moving the file to a different location and re-importing it. I am trying to roundtrip from Premiere CC 2014. As for the "The importer reported a generic error" problem also, I can't find any problems or solutions with After Effects files not being able to be imported. This likely would have been resolved by deleting the Media Cache files and cleaning the Media Cache Database, which won't break anything. this is really frustrating. It's the first - 4325209Below are 3 solutions to solve HEVC codec missing or unavailable on Premiere Pro. After that, select Uninstall and wait for the process to complete. I am getting the message "The importer reported a generic error" whenever I try to add . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . When opening the project directly form the PC internal drive and attempting to relink the offline media - the dreaded message "The importer reported a generic error' appeared. Something I realized that was similar to @Britt331415233a1a was that my assets were all stored in a sync'd onedrive folder for access and backup (stored locally and also backed up on onedrive). Translate. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Sorry for this problem. On your. 1 - make sure you update because it fixed a variety of bugs (not sure if this is one of them, but it would be worth a shot). Click render and your media is ready for full-fledged work in Premiere. 0 created my own SRT with ScriptEditor, got the same "generic error". 1 Upvote. Does anyone know how to fix this with some easy steps? Problems began when updated macOS Catalina. I know that this "importer reported a generic error" issue isn't a new issue here, but I have yet to come upon a real solution. My files worked very well before, but now I can't import some of them. I tried loading the ENTIRE folder via media browser, thru the import option, individual files, thru the camera, from the hard drive, from the original disc. When opening the project directly form the PC internal drive and attempting to relink the offline media - the dreaded message "The importer reported a generic error' appeared. This does seem to be a little random (and irritating. srt file is in the correct location and that the software can access it. This likely would have been resolved by deleting the Media Cache files and cleaning the Media Cache Database, which won't break anything. This external drive is the same brand and same size as the other one, although it is formatted as NTFS. I changed it to RGB and also when I saved it I unchecked the Embeded Color Profile option and then I was able to import into Premiere CC. Report. Here are the steps I took: Export your AE comp using Quicktime Animation codec with Millions of Colors+ selected. 1 Upvote. Importing and Drag and Drop would give us the error, on APPro 8. Do one of the following: • Click the Workspace menu icon and select Reset to Saved Layout. replace with after effects composition - "the importer reported a generic error". Not sure why it was marked the correct answer. Export the clip, and save it where you can find the clip. Try resetting the Workspaces: Reset a workspace Reset the current workspace to return to its original, saved layout of panels. mov files from my camera are not working. I'm suddenly unable to import . I’m glad I don’t do this for a living and use this program, I would be fired lolWhen I tried to relink the media that all definitely works on his computer and is not corrupted, I received the annoying "The importer reported a generic error" when relinking media continually, even after deleting all caches, and EVEN after deleting the app and reinstalling. Or try moving the file to your Desktop or another location and importing from there. 0. 1). 8. Reply. Just had a similar problem. The problem “the importer reported a generic error” arises when you use the importer to add. A browsing window will open; navigate to the location of the converted video, select it, and click the “Import” button. I have a random folder or two of clips that do not relink. I am currently having this issue as of receiving a "Generic Error" when importing an XML file aswell. CheersWelcome to the forum. . Check the file path - Verify that the . AVI file, 1920x1080, 23. That is because all the Adobe programs in Program Files are 64 bit applications and all programs in Program Files(x86) are 32 bit applications. My first problem was that my original shoot was using the h. When such oddities fix something I am always amazed. But, the worst came when I tried to import a Premiere Project containing transitions, bought from themeforest, import was a pain in the * because of mentioned errors. Click OK & restart Premiere Pro. An error when trying to import a video file into a project in Premiere Pro can be caused by one of. The importer reported a generic error when importing a video in Premiere Pro is a common issue that can be solved by clearing the media file cache, renaming the. 5. Votes. 99 to a lower frame rate, and everything was fine. (Note: batch conversion is supported, so you can several mov videos to the program to convert. 98fps with audio at 48khx stereoThey all have a name similar this. MTS file), out of hundreds, has gone offline and when I tried to re-link it, I got a File Import Failure "Importer reported a Generic Error" message. Do one of the following: • Click the Workspace menu icon and select Reset to Saved Layout. I've googled around, but I can't find anyone with a similar problem with it being an AE file. I have a project (recent) created in Premier Elements 14 which uses (with no problems) three mp4 files all shot on the same phone (Galaxy s10e). Just had a similar problem. . Today I started to pick up work on a project I haven't touched since early April. mov wrapped AVC files. Import the clip back into your original edit file. Dragging and droppping works too. Learn moreAdobe Support CommunityTwo months ago, my computer died and I lost a hard drive. The other issue some editors may be. 5. Following a process of elimination through the available troubleshooting options will get your video project back on its feet in no time. Learn moreThis may lead to import failure "The file has no audio or video streams", "Videos are not imported in full length and not in sync", "Importer reported a generic error". So we plugged the external drive back in to the PC - the files linked up without an issue - weird! They were an exact copy including file structure. Some help from Adobe would be appreciated. Import your HEVC-encoded video into Adobe Premiere Pro, and then you may receive a prompt as shown in the picture. I have been having problems with this message in CC and CC2014 for projects that have already successfully imported the clip. Just had a similar problem. They cannot be a higher bit-depth, than 8-bit. - 4673488Try to copy+paste your original clip to another folder and import it again. (I have created a file called “exporter” just for this purpose. . importer reported a generic error is a very simple error and we give two solution for the simple error . Install the necessary codec on your computer and try. I am getting the message "The importer reported a generic error" whenever I try to add . No problems after that. AVI file, 1920x1080, 23. by the way, I sometimes get the same errors when only importing my clips (not the transitions file) from recent projects. . However, when opening the project on PC, premiere fails to read/link 20-30% of the video files (at random, it seems). The video is not corrupted, I tried changing the name and location of the video but it still tells me "the importer has reported a generic error". I have just succesfully imported the file. 0. 5. Jim_Simon • LEGEND , Apr 12, 2013. Another reason that might be triggering “The Importer Reported a Generic Error” is that it’s an unsupported format. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . In the end, what I had to do was open Creative Cloud, uninstall Premiere Pro (keeping preferences), and reinstall Premiere Pro. Try removing all plugins from the Plugins folder, and then try to open the project. Just looking for some advice on what to do. S. One subtitle language/version (often the only line) will have " (Automatic)" next to the language. I'm editing a feature film from an hard drive and all been relatively good until recently, out of nowhere, I'm starting to get the "The importer reported a generic error". 0:00 / 3:10 The Importer Reported a Generic Error Premiere Pro Video With Jens 677 subscribers Subscribe 2. So I'll have to re-animate everything. Do one of the following: • Click the Workspace menu icon and select Reset to Saved Layout. . Recently upgrades to Cs5. Then, you can successfully import the footage into Premiere Pro and continue. I was then able to relink the srts again. It can break functionality in some cases. It does mea, unfortunately that I have to swap the reference file for each clip using the file. Jim_Simon • LEGEND , Apr 12, 2013. this is really frustrating. Choose "Link Media" from the shortcut menu. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. All the other media files should be linked. I am using Premiere Elements - 5698438"THE IMPORTER REPORTED A GENERIC ERROR " it is happening with A after effects files which includes the Photoshop files as well as tried opening the same Project file on After effects working fine with out any Problem tried to save in XML format and checked still not able to open it on Premiere pro. I recommend against doing that. 2 to Pluraleyes 3. buy your COMPUTERS, PAR. Adobe CommunityThe importer reported a generic error with psd files in Adobe Premiere Pro [Solved] Check out my website: for exclusive content. Another thing I noticed when Premiere 15 was loading there was a QuickTime module. thanks so much for your help, you gave me the key to find the solution. Before getting into “the importer reported a generic error,” you must know about Adobe Premiere Pro. Read More. Translate. - Adobe Community. All previous effects, warp, color correction, whatever. Note that while the new composition in After Effects will be at the expected frame rate, changing that composition’s settings will reduce its frame. It can break functionality in some cases. This problem has a ridiculous solution but thats Premiere. I can not import any stills. "The importer reported a generic error" Is adobe speak for: we have no idea why our unvetted programming didn't work yet again, so we're going to - 4325209 - 2So I was just having this issue today, and I found that my PS project was in CMKY. Very frustrating. All the other media files should be linked. There is one thing that may fix the issue if you want to continue in CC 2019. I am having the same problem, on a mac. Choose "Link Media" from the shortcut menu. Didn’t work. I used Pluraleyes 4 to sync the sequence with the external audio. Change the Video Format; 2. I contantly get "Generic Error" messages when I import videos, but the - 13235180. psd file. 1FBD6442-1A7F-417A-8368-95E23BE6F497. Open Adobe Premiere Pro and enter your license. Hi there, I have just started to use Premiere elements and I have fallen at the first fence! My very first video I have tried to import (MP4) and I keep getting "The importer reported a generic error" I am using a Mac. One way to check the footage is to use the. 4. srt file is in the correct location and that the software can access it. Go to File > Import and select the old project file and click OK. Media Browser will show the comps inside it so you can choose which. They need to be the s. The Importer Reported a Generic Error. So we plugged the external drive back in to the PC - the files linked up without an issue - weird! They were an exact copy including file structure. mov media files to my project. Media Offline, Importer Reported a Generic Error, Cleared Cache/Trashed Settings, Project Now Missing. When opening the project directly form the PC internal drive and attempting to relink the offline media - the dreaded message "The importer reported a generic error' appeared. mts extnestion (which I learned on youtube) then link to that file in that seperate folder. This likely would have been resolved by deleting the Media Cache files and cleaning the Media Cache Database, which won't break anything. I did not know what was needed. Just had a similar problem. - 4325209I would like to delete those files and force Premiere to import my media again, with better luck maybe. Community guidelines. • Choose Window > Workspace > Reset to Saved Layout. Hi. I'm on a PC. after opening a project and sequence I have been working on for some time, one piece of media (. You are trying to use Dynamic Link to send the footage to Ae. It can break. Select the media in your Project panel and select all the offline clips. Hi. Open a new one. - 4325209"The importer reported a generic error" And/OR CC 2014 keeps asking me to license the software even after I successfully license it. In Premiere Pro, Adobe Dynamic Link is grayed out. Follow; Report; More. The first option works for me. 1 v. I have a large-ish (22 min) project that I've been working on for a few months. Of course if it opens, you’ll get the ‘plugins missing’ warning, but at least you’ll know that a plugin is causing the problem. "The importer reported a generic error" problem may occur when importing media files in Adobe Premiere Pro, After Effects, or Adobe Illustrator. I spent all of last Saturday stringing together a ~22 minute personal project in Adobe Premiere Pro for Windows 10, and finally got done. Export the clip, and save it where you can find the clip. If this is helpful to anyone, I had the error on a Photoshop document. Repair Corrupt Video Files; 3.